Get in Touch With Us
This page explains how to contact the Non Gamstop Casino editorial team, what we can help with and, just as importantly, what we cannot. We publish research-based guides to casinos that operate outside GAMSTOP, and readers often write to us with questions about terms, corrections or a problem with a casino. Knowing where to send each type of message will get you a useful answer sooner.
Who you are contacting
We are an independent information site, not a casino. We do not hold player accounts, process deposits or withdrawals, or make decisions on complaints about any operator. Our comparisons may earn the publisher a commission when readers follow links to featured casinos. Commission does not decide where an option is ranked, and it does not stop us from listing drawbacks.
How to reach us
Use the contact form or the email address shown in the site footer or on the contact tools that accompany this page. We do not publish a phone line or live chat, and we would rather you did not share account passwords, full card numbers or identity documents with us in any message. We will never ask for them.
To help us reply quickly, include:
- The page you are writing about, or its address.
- What you read and what you think is wrong, unclear or missing.
- Any evidence you have, such as the casino's own terms page, with the date you viewed it.
- Whether you would like a reply by email.
We do not promise a fixed response time. We read messages in the order they arrive, and corrections about factual accuracy take priority.
What we can help with
- Corrections. Bonus terms, wagering requirements, payment methods and withdrawal limits change often. Our facts were last checked on 29 September 2026. If a casino's current terms differ from what we say, tell us and we will review the page.
- Questions about our reviews. If a term such as wagering, maximum bet or cashout limit is unclear, ask. We explain rather than assume knowledge.
- Feedback on the top list. You can suggest what to cover. Our best non GamStop casinos guide shows how the current selection is presented.
- Business and editorial enquiries. Operators and partners may write to us, but paying or offering commission cannot buy a position.
What we cannot do
We cannot resolve a dispute with a casino, release a withheld withdrawal, reopen a closed account or recover money. We cannot verify your identity for an operator, or act as a go-between. We do not act for the casinos we cover, including Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin.
If you have a problem with a casino
Take these steps first, and write to us afterwards if you think our coverage should change.
- Contact the casino's customer support in writing, so you have a record. Keep screenshots of the terms that applied when you claimed the offer.
- Use the operator's formal complaints procedure if support does not resolve it. Look for the licensing body named in the casino's footer and check on that regulator's own site that the licence is real.
- Be aware that casinos outside the UK Gambling Commission framework are not covered by GB regulator protections, and the options for escalating a dispute may be limited. GAMSTOP registration does not apply to them either, so self-exclusion has to be arranged in other ways.
If gambling is causing you harm
Please do not wait for a reply from us. Speak to GamCare, which runs the free National Gambling Helpline on 0808 8020 133 and a live chat service. You can also register with GAMSTOP to block licensed British sites, and use deposit limits, loss limits and gambling blocking software on your devices. Gambling should never be treated as a source of income or a way to solve money worries. You must be 18 or over to gamble.
Privacy of your message
We use what you send only to answer you and to improve the site. Send only what is needed, and leave out sensitive personal or financial details.